Privacy Policy

At Seasons Pizza, we are deeply committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website seasons-pizza.rest, place an order with us, or otherwise interact with our business. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

We operate in the United States and comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. Where applicable, we also observe guidance issued by the Federal Trade Commission (FTC) regarding fair information practices.

1. Who We Are

Seasons Pizza is a food service business operating in the United States. For the purposes of this Privacy Policy, "we," "us," or "our" refers to Seasons Pizza. We are the data controller responsible for the personal information collected through our website and services.

2. Information We Collect

We collect several types of information from and about users of our website and customers of our food service. This information helps us provide you with a better experience, fulfill your orders, and improve our business operations. Below is a detailed breakdown of the categories of personal information we may collect.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in a promotion, or contact us for support, we may collect personal information that identifies you as an individual. This includes, but is not limited to:

• Full name
• Email address
• Phone number
• Billing and delivery address (street address, city, state, ZIP code)
• Payment information (credit/debit card numbers, billing details — processed securely through our payment processor)
• Account username and password
• Date of birth (where required for age verification)
• Dietary preferences or food allergy information you voluntarily provide

2.2 Order and Transaction Data

When you place an order through our website or in-store, we collect information related to that transaction, including:

• Items ordered and order history
• Order value and payment method
• Special instructions or customizations
• Delivery times and location details
• Loyalty points and reward redemptions

2.3 Usage and Behavioral Data

We automatically collect certain information when you visit or interact with our website. This usage data helps us understand how visitors use our platform and allows us to improve functionality. Such data includes:

• Pages viewed and navigation paths on our website
• Time spent on individual pages
• Links clicked and features used
• Search queries entered on our website
• Referral source (how you found our website)
• Date and time of visits
• Frequency of visits and returning visitor data

2.4 Device and Technical Information

We collect technical information about the device and internet connection you use to access our website. This may include:

• IP address
• Browser type and version
• Operating system and device type (desktop, mobile, tablet)
• Screen resolution and language settings
• Internet service provider (ISP)
• Unique device identifiers
• Mobile network information

2.5 Location Data

To facilitate delivery services and show you relevant location-based content such as estimated delivery times and nearby promotions, we may collect approximate or precise location data. This data is collected only with your consent, typically when you enable location services on your device or manually enter a delivery address.

2.6 Communications Data

If you contact us via email, phone, or through our website's contact forms, we collect the contents of those communications, including your name, contact details, and any information you voluntarily provide within the message.

2.7 Cookies and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. For full details, please refer to Section 7 – Cookie Usage of this policy.

3. How We Use Your Information

Seasons Pizza uses the information we collect for a variety of purposes directly related to operating our food service business and improving your customer experience. We process your data only where we have a lawful basis to do so, which includes fulfillment of a contract, compliance with legal obligations, your consent, or our legitimate business interests.

3.1 Service Provision and Order Fulfillment

• Processing and delivering your food orders accurately and on time
• Managing your customer account and preferences
• Communicating order confirmations, updates, and receipts
• Processing payments securely
• Coordinating delivery logistics and estimating delivery times
• Providing customer support and resolving disputes or complaints

3.2 Business Operations and Improvement

• Analyzing website usage and traffic patterns to optimize our platform
• Improving menu offerings based on order trends and customer feedback
• Conducting internal research and data analysis
• Testing new features and website functionality
• Training staff and improving service quality
• Maintaining the security and integrity of our systems

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers (with your consent where required by law)
• Displaying personalized advertisements based on your browsing and order history
• Notifying you about loyalty rewards, seasonal promotions, and exclusive deals
• Conducting surveys and obtaining feedback to improve our services
• Managing referral programs and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, contacting us at [email protected], or adjusting your account notification preferences. Please note that opting out of marketing communications does not affect transactional messages related to your orders.

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations
• Responding to lawful requests from law enforcement or regulatory authorities
• Protecting the rights, property, and safety of Seasons Pizza, our customers, and the public
• Detecting and preventing fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other applicable agreements

4. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information for monetary compensation to third parties. However, we do share your data in certain circumstances as outlined below. Where we share your data, we require third parties to respect the security of your information and treat it in accordance with applicable law.

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform functions and provide services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated not to disclose or use it for any other purpose. Such service providers include:

• Payment Processors: Companies that securely process your credit/debit card transactions (e.g., Stripe, Square, or similar payment gateways)
• Delivery Partners: Third-party logistics or delivery services that fulfill your orders
• Email Service Providers: Platforms used to send transactional and marketing emails
• Analytics Providers: Services such as Google Analytics that help us understand website usage
• Customer Support Tools: Platforms used to manage customer inquiries and support tickets
• Cloud Hosting and IT Services: Infrastructure providers who host our website and data
• Marketing and Advertising Platforms: Tools used to deliver targeted ads and manage campaigns

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a court order, subpoena, or government investigation. We may also disclose information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

If Seasons Pizza is involved in a merger, acquisition, asset sale, financing, or any other form of business transfer, your personal information may be transferred as part of that transaction. We will notify you via prominent notice on our website or by email before your personal information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for any other purpose with your explicit consent. You may withdraw your consent at any time by contacting us at [email protected].

4.5 Aggregate and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes. This type of information is not subject to the same restrictions as personal information.

5. Data Security

The security of your personal information is extremely important to us. We implement a variety of technical, administrative, and physical security measures designed to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Sockets Layer (SSL) technology and Transport Layer Security (TLS) to encrypt data transmitted between your browser and our servers.
• Access Controls: We restrict access to personal information to authorized employees, contractors, and service providers who need that information to perform their job functions.
• Password Protection: User accounts are protected by encrypted passwords, and we encourage users to select strong, unique passwords and never share them.
• Regular Security Audits: We conduct periodic reviews of our data collection, storage, and processing practices to identify vulnerabilities and improve our security posture.
• Payment Security: Payment card data is handled in compliance with the Payment Card Industry Data Security Standard (PCI DSS). We do not store full credit card numbers on our servers.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to protect our network infrastructure.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected individuals and relevant authorities in accordance with applicable law, including any applicable state data breach notification laws in the United States.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and provide mechanisms for you to exercise them.

6.1 Rights Under California Law (CCPA/CPRA)

If you are a resident of California, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, the sources of that information, the purpose for which it was collected, and any third parties with whom it has been shared.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. While we do not sell personal information for monetary compensation, if we engage in cross-context behavioral advertising, you may opt out of the sharing of your data for that purpose.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge different prices, or provide a different level of quality because you exercised a privacy right.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we extend the following rights to all users of our website and services:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate information associated with your account.
• Right to Deletion: You may request that we delete your personal data from our systems, subject to our legal obligations to retain certain records.
• Right to Portability: You may request that we provide your personal information in a structured, machine-readable format that allows you to transfer it to another service provider.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Restrict Processing: In certain circumstances, you may request that we limit how we use your personal information.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please contact us using the following methods:

• Email: [email protected]
• Website: seasons-pizza.rest

We will respond to your request within 45 days of receipt. In some circumstances, we may need to verify your identity before processing your request. We may ask for additional information to confirm your identity and ensure we are not disclosing information to unauthorized individuals. We will not charge a fee for processing your request unless it is excessive or repetitive.

7. Cookie Usage

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. A cookie is a small text file stored on your device when you visit a website.

7.1 Types of Cookies We Use

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. For detailed information about the cookies we use, please refer to our Cookie Policy available on our website at seasons-pizza.rest.

8. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The criteria used to determine our retention periods include:

• The nature and sensitivity of the personal data
• The purposes for which we process the data and whether we can achieve those purposes through other means
• The applicable legal, regulatory, tax, or accounting requirements
• Whether there is an ongoing contractual relationship or active customer account

When your personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

9. Children's Privacy

Seasons Pizza's website and food ordering services are not directed at children under the age of 18. We do not knowingly collect, solicit, or use personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take immediate steps to delete that information from our records.

In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal data from children under the age of 13 for any purpose. If you believe that a child under 18 has provided us with personal information, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Parents and guardians who believe their child has provided us with personal information may also contact us to request that such information be deleted from our systems.

10. International Data Transfers

Seasons Pizza is based in the United States, and the personal information we collect is processed and stored primarily within the United States. However, some of our third-party service providers may be located in other countries and may process your data in jurisdictions outside of the United States.

When we transfer personal information outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your information and that such transfers comply with applicable privacy laws. These safeguards may include:

• Entering into data processing agreements with service providers that include standard contractual clauses or equivalent protections
• Verifying that recipient countries offer an adequate level of data protection
• Implementing additional technical and organizational security measures for cross-border data transfers

By using our website and services and providing us with your personal information, you acknowledge and consent to the transfer of your data to countries outside your country of residence, which may have different data protection rules than those in your country. We will always handle your information in accordance with this Privacy Policy regardless of where it is processed.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Seasons Pizza. This Privacy Policy does not apply to any third-party websites, and we have no control over the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

The inclusion of a link to a third-party website does not constitute an endorsement or recommendation by Seasons Pizza of that website or any products or services offered on it.

12. California-Specific Disclosures

In addition to the rights described in Section 6, California residents have additional rights and protections under the CCPA/CPRA. This section provides specific disclosures for California consumers.

12.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, IP address, account ID)
• Customer records information (address, phone number, payment card information)
• Commercial information (products ordered, purchase history)
• Internet or other electronic network activity information (browsing history, search queries on our site)
• Geolocation data (delivery address, approximate location)
• Inferences drawn from the above to create a profile about a consumer's preferences

12.2 Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary consideration. To the extent that any sharing of personal information for cross-context behavioral advertising constitutes a "sale" or "sharing" under the CPRA, you have the right to opt out. To exercise this right, please contact us at [email protected].

12.3 Shine the Light

California Civil Code Section 1798.83 permits California residents to request information about our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please contact us using the information provided in Section 14 below.

13. How to File a Complaint

If you believe that we have not handled your personal information in accordance with this Privacy Policy or applicable privacy laws, we encourage you to first contact us directly so that we can investigate and resolve your concern. We take all privacy complaints seriously and will respond promptly.

13.1 Contact Us First

Please send your complaint or concern to:

• Email: [email protected]
• Website: seasons-pizza.rest

We will acknowledge your complaint within 5 business days and provide a full response within 30 days of receipt.

13.2 Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant data protection or consumer protection authority. In the United States, relevant authorities include:

• Federal Trade Commission (FTC): If you believe your consumer privacy rights have been violated under federal law, you may file a complaint with the FTC at www.ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).
• California Privacy Protection Agency (CPPA): California residents may file a complaint with the California Privacy Protection Agency at cppa.ca.gov.
• State Attorney General: Residents of states with specific consumer privacy laws may also file complaints with their state's Attorney General's office.

14. Contact Information for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below. We have a dedicated point of contact for privacy-related matters and will respond to all inquiries in a timely and transparent manner.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or replace this Privacy Policy at any time at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or by posting a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our website and services following the posting of any changes to this Privacy Policy will constitute your acknowledgment of those changes and your agreement to be bound by the updated policy.

If we make material changes to this Privacy Policy that significantly affect how we handle your personal information, we will provide you with at least 30 days' notice before the changes take effect, either by email (if we have your email address on file) or by displaying a prominent notice on our website.

16. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the United States of America. Any disputes arising in connection with this Privacy Policy shall be subject to the applicable federal and state laws of the United States, including but not limited to the Federal Trade Commission Act, the California Consumer Privacy Act (CCPA/CPRA), and other applicable state and federal consumer protection statutes.